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Talosbo Support Center

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About Talosbo
Purchasing & Returns
Warranty & Repair
Shipping & Service

Who is Talosbo?

We specialize in cutting-edge one-stop robotic solutions for outdoor care. Our mission is to to to simplify the process of convenience and efficiency in outdoor care by offering a full-service suite of robotic tools—including pool cleaners, robot mowers, and garden power tools.

Where is Talosbo from?

Talosbo is based in IRVINE, CA, USA.

Why the name“Talosbo”?

TALOS nods to the legendary giant bronze automaton of Greek mythology, while BO embodies our cutting-edge robotics innovation. It's "Talos+Bo." Our ethos is to blend the timeless strength and ingenuity of Greek mythology into today's outdoor care scene, inspiring the name TALOSBO. It's not just a brand; it's a blend of tradition and modernity, reshaping outdoor care while paying homage to ancient legends.

Will my money be safe when purchasing on www.talosbo.com?

When you make a purchase on www.talosbo.com , your money is safe with us . We partner with third-party certification authorities to secure your transactions and employ SSL encryption for a protected online environment. Additionally, we select trusted delivery partners for timely product arrivals. Your security and satisfaction are our top priorities.

What is the return policy?

Customers have the right to apply for a return within 30 calendar days after delivery of the product. We will offer a free return shipping label.

How do I return the defective product I received?

Talosbo provides a return service for defective products. To initiate a return, please contact our Customer Experience Service Center. You can reach us via email within 30 days.
Email: service@talosbo.com

Do I need to pay any cost for returns or exchanges?

If returns or exchanges are necessary due to product quality issues, Talosbo will cover all associated costs.

How long is the warranty of my Talosbo?

Warranty lengths vary according to the model, and Talosbo’s units usually have a 12 or 24-month warranty.

You can find out the remaining warranty period by checking the product page description and order date, or you can contact our customer service directly.

Email: service@talosbo.com

My Talosbo has malfunctioned and is no longer working properly, what should I do?

If your Talosbo isn't working properly, contact our customer service team by phone or email. We'll work to find a solution. In addition, our service workshop, staffed by professional Talosbo technicians, is here to assist you.

Email: service@talosbo.com

How do I get replacement accessories?

To get replacement accessories for your Talosbo, visit our website. If you need other accessories, please contact our customer service team for assistance.

Where is it shipped from? When can I receive the goods?

Orders will be shipped from local warehouses. After receiving the order, usually it can be delivered within 3-7 days.

What should I do if I haven’t received the goods after placing the order?

If you haven't received your order after placing it, here's what to do: Check if the item has been dispatched and if there's any available logistics information. If the logistics status hasn't been updated for an extended period after shipped, please reach out to us directly. We're here to assist you and resolve any issues promptly.

What should I do if there are missing accessories in the package when I received the goods?

If there are missing accessories in your package, please contact us at service@talosbo.com or your authorized dealer immediately. We'll promptly ship the missing parts to you.