pleco series help center

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Talosbo Pleco Series Help Center

General FAQ
Pleco SE
Pleco S1
Pleco Pro
Pleco Sk01
Pleco Sk02

FAQ

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Why is the machine I received wet? Has it been used by someone else?

The machine you received is brand new. Before leaving the factory, all our machines undergo a pool test to ensure proper functionality. Occasionally, a small amount of water may get inside during this test, which could make the machine feel damp. However, rest assured, the machine has not been used by anyone else.

How long do pool robots last?

The lifespan of pool robots depends on maintenance and usage frequency. On average, these machines can easily last up to five years, provided you clean them after every session.

How often should I clean my pool?

The frequency of pool cleaning depends on the amount of debris present. As a rule of thumb, it's advisable to run it once or twice a week.

How do I clean my Talosbo robotic pool cleaner?

To clean the Talosbo robotic pool cleaner, remove and rinse the filter, brushes, and any other removable parts after each use. Additionally, it's advised to perform a thorough cleaning of the cleaner every few months.

Why shouldn't the robotic pool cleaner be charged on a covered outdoor deck?

Charging the device outdoors is not recommended due to the potential risk of the battery catching fire from sun exposure. Even though the deck may be covered, there are still temperature limitations for outdoor charging. We strongly discourage consumers from charging the device outdoors.

In certain regions, particularly those with hot and humid climates, outdoor charging poses greater risks. Therefore, it's best to charge the device indoors and avoid exposing it to sunlight or high temperatures. If you have any inquiries or require further assistance, please don't hesitate to reach out to our customer service team.

Is my Talosbo robotic pool cleaner sensitive to hot or cold water?

According to the warranty document, the Talosbo robot should be operated in water temperatures ranging from 50F to 95F (6℃ to 35℃) for optimal performance.

In colder water, the Talosbo robot may operate less efficiently, especially in terms of climbing ability.

Conversely, if the water is too warm and improperly balanced, it can lead to algae growth, which may clog the filters and impact the Talosbo's cleaning effectiveness.

Will my Talosbo pool robot work in a saltwater swimming pool?

Yes, our Talosbo robots can be used in saltwater pools.

However, prolonged exposure to saltwater can lead to premature wear and tear on the robot's wearable components. Therefore, we recommend rinsing the robot with fresh water (tap water) after each cleaning cycle.

For optimal performance and maintenance, it's important to ensure that the salinity levels do not exceed 5,000 P.P.M.

How long can I leave my Talosbo robot in the pool?

We recommend taking your Talosbo pool robot out from the pool after each use to empty and clean the filter. Store it in a cool, dry place afterward. Additionally, it's advisable to rinse your cleaner regularly with clear water to eliminate any excess chemicals or salts.
If your Talosbo model includes a weekly timer option, it's safe to keep it in the pool water for up to a week, but remember to clean the filter at the end of the weekly cycle.

How do I take out my Talosbo robot from the pool?

After its cleaning cycle, the Talosbo robot will stand next to a wall. Simply use the pick-up handle or hook to lift it out of the water. And don't forget to recharge it for the next cleaning!

How do I store my Talosbo robot after every pool cleaning session?

For optimal maintenance, we recommend the following steps:

1.Take the Talosbo robot out of the pool.
2. Store it in a location away from direct sunlight, excessive heat, or cold to prevent accelerated wear and tear.
3. Connected the robot to the charger so it's ready for the next pool cleaning whenever you need it.
Remember, proper maintenance will help keep your robot in top condition for as long as possible.

How do I store my Talosbo during the off-season?

When your robotic pool cleaner won't be used for an extended period, it's time for off-season storage.

Make sure the Talosbo robot is turned off and disconnected from the charger. Follow these steps for efficient off-season storage:

1. Drain all the water from the Talosbo pool robot.
2. Store the Talosbo robot in an area sheltered from sunlight, rain, and frost, with a storage temperature between -10°C to 35°C (14°F to 95°F).
3. We recommend charging the battery to 40%-60% every three months to maintain battery health.
4. Before using the Talosbo pool robot after off-season storage, make sure to charge it.
Avoid charging the battery when its temperature is below 0°C (32°F) or above 35°C (95°F).

FAQ

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What kind of swimming pools is this device suitable for cleaning?

The Pleco SE is designed for flat-bottom in-ground and above-ground pools up to 860 sq. ft. It is ideal for vinyl, fiberglass, concrete, and tile pool surfaces. Not recommended for pools with steep slopes or uneven floors (such as raised pool bottoms).

How long does the Pleco SE run on a full charge?

The Pleco SE offers up to 130 minutes of cleaning time on a full charge, depending on pool size and debris level.

How long does it take to charge the Pleco SE?

It takes approximately 2.5 to 3 hours to fully charge the Pleco SE using the included magnetic charger.

Does the Pleco SE clean walls or stairs?

No, the Pleco SE is a floor-only pool cleaner. It does not climb walls or clean stairs. It is optimized for efficient cleaning of flat pool floors.

Is the Pleco SE cordless?

Yes, the Pleco SE is 100% cordless and rechargeable, providing tangle-free cleaning and maximum ease of use.

How do I know when the device is running low on battery?

When the battery is low, the Pleco SE will automatically park near the pool’s edge. You can easily retrieve it using the included hook.

How do I clean the filter?

Remove the cleaner from the pool.
Open the top cover to access the filter tray.
Remove and rinse the filter with clean water.
Reinsert the filter tray and close the lid.

Where is the hook that comes with the Pleco SE?

The hook is placed inside the machine, underneath the filter.
Just follow these steps to find it:
1.Open the top cover of the machine
2.Lift out the filter.You'll see the hook right underneath!

The LED light is on, but the Pleco SE doesn't start after entering the water, or it stops shortly after. Why?

This may be caused by the water sensor being covered by an oil film or air bubbles, preventing it from detecting water properly.
Hold the unit sideways underwater and shake it up and down to release any trapped air bubbles. Then place it back into the pool and restart the operation.

My Pleco SE isn’t moving or is moving slowly. What should I do?

This may be caused by the following reasons:
Debris blocking the wheels or propeller: Check and remove any debris that may be stuck.
Low battery: Make sure the device is fully charged.
Uneven pool surface: The Pleco SE performs best on flat pool floors.

My pleco SE isn’t picking up debris well. Why?

Here are some possible causes and solutions:
Filter is full: Remove and clean the filter tray.
The debris is too fine: Try using a vacuum with a finer filter for ultra-fine particles.
Debris stuck in the intake: Check the intake area and clear any blockages.
Device not flat on the pool floor: Ensure the robot has fully settled on the bottom before starting.

My Pleco SE won't charge. What could be wrong?

Try the following troubleshooting steps:
Charger not properly connected: Ensure the charging contacts are clean and dry, and the charger is firmly attached.
Corroded contacts: Gently wipe the contacts with a dry cloth.
Power supply issue: Try using a compatible adapter or switching to a different power outlet.

Can the Pleco SE work in above-ground pools with sloped bottoms?

The Pleco SE is designed for flat-bottom pools only. It is not suitable for sloped surfaces, including gradual inclines greater than 8°. For best performance, please use it in pools with a flat floor.

Can the Pleco SE be controlled via an app?

No, the Pleco SE does not support app control. It is designed for simple, one-button operation without the need for a smartphone or app connection.

Can the Pleco SE thoroughly clean the entire pool, including walls and waterline?

The Pleco SE is designed to clean the pool floor only. It does not clean walls or the waterline.
If you’re looking for a model that can handle walls and waterline cleaning, we recommend the Pleco Pro, which offers more comprehensive coverage.

Why does the ON/OFF switch on the Pleco SE seem to have a middle position?

The Pleco SE uses a sliding switch with two positions: ON and OFF.
While sliding the switch, it may briefly stop or rest in the middle, but this middle position has no function.
To ensure proper operation, always slide the switch fully to either end—one side to turn it ON, the other to turn it OFF.

Can the Pleco SE be used in in-ground pools?

Yes, the Pleco SE can be used in in-ground pools. It is suitable for pools up to 860 sq. ft. (approximately 80 m²) and is compatible with pools of any shape.

Manuals & Downloads

Pleco SE User Manual

FAQ

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What types of pools is the Talosbo Pleco S1 suitable for?

The Pleco S1 is designed for flat-bottomed pools, including above-ground pools up to approximately 645 sq.ft. and in-ground flat-floored pools up to a maximum size of 9.7m x 6m. It is not suitable for pools with wrinkles, steep slopes, or complex contours, as it may get stuck or tip over.

Does the Pleco S1 climb walls or clean stairs?

No, the Pleco S1 is designed to clean only the pool floor and does not climb walls, stairs, or slopes. For wall and waterline cleaning, consider models like the Talosbo Pro.

How long does the battery last, and how long does it take to charge?

The Pleco S1 has a runtime of approximately 70-80 minutes on a full charge and takes about 2.5 hours to fully charge.

How does the Pleco S1 navigate and clean the pool?

The Pleco S1 uses a random movement pattern for cleaning, powered by dual-drive motors. It is equipped with two independent brushes that scrub the pool floor while collecting debris such as leaves, particles, and dirt.

How do I clean the filter on the Pleco S1?

The filter tray is located under the cleaner. To clean it, remove the cover and rinse the filter with a hose. Talosbo recommends cleaning the filter immediately after each use to prevent debris from drying and clogging it, which can reduce suction efficiency. Use a water gun for stubborn debris if needed.

How do I remove the Pleco S1 from the pool?

The Pleco S1 features auto-parking technology. When the battery is low or the cleaning cycle is complete, it will stop near the pool wall. Simply attach the included hook to a standard telescopic pool pole to lift it out easily.

Can the Pleco S1 dispense chemicals?

No, the Pleco S1 does not include a chemical dispenser and cannot hold chlorine tablets. It is designed solely for floor cleaning and debris removal, and does not assist with water purification.

What should I do if the Pleco S1 gets stuck?

Check if the cleaner is trapped in corners or stuck on wrinkles or small bumps. Fully submerge the cleaner in water until no air bubbles appear before each use to ensure proper operation. If it gets stuck frequently, ensure your pool is compatible (flat-bottomed with no significant slopes).

What is the warranty period for the Pleco S1?

The Pleco S1 comes with a 1-year warranty, covering defects in materials and workmanship. For warranty support, please contact customer service via the Talosbo website, email, or phone.

How do I know the status of the Pleco S1?

Solid Red: Battery below 15% – please charge soon
Solid Yellow: Battery between 15% and 60%
Solid Blue: Battery above 60% or fully charged
Flashing Blue: Charging in progress
To avoid cleaning interruptions, ensure the unit is fully charged before use.

Can the Pleco S1 clean hot tubs or spas?

The Pleco S1 is designed for swimming pools and may not be suitable for smaller bodies of water like hot tubs or spas. Check the product specifications or contact Talosbo support to confirm compatibility.

What maintenance is required for the Pleco S1?

Clean the filter tray after each use to prevent clogging.
Make sure the battery is sufficiently charged (blue indicator light) before turning off the device and storing it in a cool, dry place. This helps protect the battery and internal components.
Avoid leaving the cleaner in the pool for extended periods (e.g., weeks), as this may cause rust or damage, as reported by some users.
Wipe the metal parts of the charging port clean and keep them dry.
Follow charging guidelines to prevent battery issues.

What are the limitations of the Pleco S1?

It does not clean walls, stairs, or waterlines.
It is not effective for floating algae or very large leaves.It is designed for routine maintenance of residential pools only. Before the first use, it's recommended to remove large debris with a high-powered vacuum.
The flat filter design requires disassembling the unit to clean, which can be cumbersome compared to basket-style filters in other models.
It lacks a weekly timer or programmable schedule, requiring manual operation each time.

Are there any safety precautions for using the Pleco S1?

Ensure the cleaner is fully charged and free of air bubbles before use.
Do not use the cleaner in pools with incompatible features (e.g., steep slopes or wrinkles).
Follow charging instructions to avoid battery damage. Store the charger and cleaner in a cool, dry place to prevent overheating.

Can the Pleco S1 handle leaves or larger debris?

The Pleco S1 can handle fine leaves, sand, and small debris but is not effective for very large leaves. For pools with heavy leaf accumulation, we recommend the Talosbo Pleco Pro, which offers more powerful cleaning performance.

Is the Pleco S1 easy to use?

Yes, it’s lightweight (approximately 6.4lbs) （2.9kg） and cordless, with one-click activation. Simply power it on, submerge it in the pool, and it starts cleaning automatically. No hoses, cords, or external pumps are required.

What happens if the Pleco S1 stops working?

Check the battery level and ensure the filter is clean.
Ensure the cleaner is not stuck or obstructed.
Try moving the unit to the poolside and shake it underwater to release any trapped air bubbles.
If the issue persists, power off the device without recharging and contact Talosbo customer support for troubleshooting or warranty assistance. Some users report issues after a few months, so timely maintenance is crucial.

How does the Pleco S1 compare to other models like the Pleco Pro?

The Pleco S1 is an entry-level model designed for small, flat-bottom pools up to 645 sq. ft (60㎡), with a runtime of about 70–80 minutes.
The Pleco Pro is more advanced, capable of cleaning pools up to 2150 sq. ft (200㎡), offers wall-climbing functionality, and runs up to 210 minutes in Eco Mode.
The S1 model is more affordable and easier to use but comes with fewer features.

Manuals & Downloads

Pleco S1 User Manual

FAQ

Title

Why is the machine I received wet? Has it been used by someone else?

The machine you received is brand new. Our machines undergo a pool test before leaving the factory to ensure that they function properly.During this test, a small amount of water may enter the m achine which can cause the machine to feel wet. However, you can rest assured that the machine has not been used by anyone else.

Why does the device not achieve the expected cleaning effect?

The device may not clean effectively if the debris bin or foam filter is clogged. Clean them after each use to maintain optimal performance.

Can the device clean steps?

The unit can effectively climb and clean wide steps.

Why does the device leak out garbage after being removed from the pool?

Please check if the water inlet cover at the bottom of the debris bin is blocked by an object, as this may result in debris to escape from the device. Please clean the device after each us e to prevent blockage of these systems.

Why doesn't the device climb the wall?

1) The contact surface between the caterpillar tread and the wall is insufficient. resulting in the device being unable to climb.
2) The debris bin is full or the filter is clogged, preventing the de vice from climbing the wall.

What are the recommendations for optimal performance of the pleco pro?

For optimal performance, clean the dual - layer filter after each use, fully charge the battery, and remove any obstacles thatmay block the cleaner's movement.

Manuals & Downloads

Pleco Pro User Manual

FAQ

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Why has the device slowed down?

Check if the motor propellers are tangled with debris.If there’s excess debris in the pool, manually clean it first. Regular maintenance prevents debris build up that affects performance.

Why does the device turn when it hits debris?

The device has ultrasonic obstacle avoidance. It may misinterpret leaves as the pool’s edge. Once the leaves sink, the device will resume cleaning.

Does the device clean the pool randomly?

Yes, it follows a random cleaning pattern. If the pool isn’t fully covered, check for motor issues, tangled propellers, or blocked ultrasonic sensors. If those are fine, the debris basket may be full.

Why can't I connect my phone to the device?

Check if the Bluetooth indicator is on. If it is and you still can’t connect, contact customer service.

How can I prevent the charging pins from corroding?

Wipe the charging pins with a cloth before charging. After charging, seal the charging port with the cap.

Why is my device failing during a firmware update?

Firmware updates require a stable Wi-Fi connection and active app connection. Power loss during the update can also cause issues. If the update fails, connect to the app and try again. Unresolved failures may impact device functionality.

Manuals & Downloads

Pleco SK01 User Manual

FAQ

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Why isn't my device picking up floating debris?

Plese empty the debris basket regularly to prevent clogging and ensure optimal cleaning. Check for tangled thin, long objects between the roller shaftand basket.

Why has the speed of my device slowed down?

Before use, please check if the motor propellers are tangled with debris, asthis may slow the device down. lf there is excessive floating debris, considermanual cleaning first. Regular maintenance helps ensure optimal performance.

Does the device only clean the pool randomly?

Yes, this model uses a random cleaning pattern. lf the pool isn't fully coveredover time, please check for motor issues, tangled propellers, or blocked ultras-onic sensors. lf none are the cause, the debris basket may need emptying.

Why can't l connect my phone to the device?

Please check whether the device's Bluetooth connection indicator light isfunctioning properly. lf it is, but you still cannot connect, please contact customer service for further assistance.

How can l prevent the charging pins from corroding?

Before charging, please wipe the charging pins inside the charging port witha tissue or cloth. After charging, make sure the charging port is securely sealedwith the charging cap.